Shipping Policy
FiaWave™ – Order Processing & Shipping Policy
Order Processing:
We aim to process all orders within 1-3 business days to ensure a fast and seamless shopping experience.
Please note that certain factors may affect processing times, including:
- Incomplete payment or insufficient address details
- High demand during peak seasons
- Unexpected verification requirements
In such cases, we will contact you via email to resolve any issues before proceeding with your order.
Shipping Time:
Our estimated shipping times are:
- United States: 7-10 business days
- International: 10-14 business days
While we strive to ensure timely deliveries, certain external factors beyond our control may impact shipping times, such as:
- Severe weather conditions
- Holiday seasons
- Delays or errors by shipping carriers
Despite these potential challenges, FiaWave™ will proactively update you with any relevant shipping information.
Taxes and Duties:
Please note that placing an order with us does not cover customs duties or taxes imposed by your country. These fees, if applicable, are the buyer’s responsibility.
We recommend checking with your local customs office for more information on possible charges.
⚠ Important: FiaWave™ is not responsible for any delays caused by customs clearance in the destination country. The release of your package is determined solely by customs authorities.
Order Cancellation:
If you wish to cancel an order after payment, please contact us as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee cancellation if the order has already been processed or shipped.
Thank you for choosing FiaWave™ – delivering smart home innovation straight to your doorstep!